Submission 1 Section 1A #DSMMCM1920

Name: Gavriela Demosthenous  Student ID: 16040379 

Client and PSO

The client is Manchester Gin. The PSO is their unique Manchester Gin Signature. It’s perfect for any gin-lover in a gin cocktail or as a common G&T, with its attractively balance and amazingly smooth taste.

 

Evaluating and identifying the Target Audience


TARGET AUDIENCE                             ADVANTAGES                           DISADVANTAGES

1. People who search ‘Gin            – Estimated population            –  Possibly irrelevant to 
Manchester’ on Google from         of Manchester: 2,730,076         those who are underage,
within a 60-mile radius of           – Approximately 200                    don’t like gin or don’t
Greater Manchester                         monthly searches                      drink alcohol

2. People who connect to the    – Manchester has over 650     – Could be irrelevant
Wi-Fi in bars in Manchester           bars with licensed
                                                              premises

3. People who like ‘Gin &             – Targets gin lovers within        – Distance could be an 
Tonicly Club’ Facebook Page         radius                                             important reason for
within a 25-mile radius of           – Hundreds of posts                      audience to consider
Greater Manchester                         everyday                                    – Not everyone have 
                                                           – 5.8K audience                              an account on social
                                                                                                                      social media

TARGET AUDIENCE                                BENEFITS                                         DRAWBACKS

1. People who search                  – A high search in the UK          – Competition exists
‘Best Gin’ through Google
in the UK

2. People engaging with            – Specific to company’s            – Users may not follow the
‘#ginlover’ Instagram                     PSO                                               company’s channel
                                                            – Highly used hashtag               – Not the most used
                                                                                                                     platform for visual
                                                                                                                     content

3. People Tweeting with             – UK’s love affair with gin        – Competition exists
‘#ginlover’ within 60-mile                                                                – Could be irrelevant 
radius of Manchester                  

  
RED = CHOSEN
BLUE = SEGMENTATION APPROACH
 

TARGET AUDIENCE                          POSITIVES                                    NEGATIVES

1. People using the hashtag    – Behaviourally targeted;        – The hashtag is been used
‘#ginmanchester’ on                    people who use the                  in irrelevant posts
 Instagram                                      hashtag are relevant
                                                          and important

                                                          – Psychographically                  – Too general GEO-targeted;
                                                         targeted; understands             the population of   
                                                         consumer need and                  Manchester is high
                                                         GEO-targeted; as is
                                                         focusing to the right areas

                                                      – Could use paid social for
                                                         creating brand awareness
                                                      – Boosting posts in social 
                                                         media and Google could lead
                                                         to new audiences

2. People using GPS at          – Targets people when they          – Not GEO-targeted
Manchester city centre            finish work and they would           enough; Too specific,
(using 3/4G) between               have time to purchase gin            doesn’t target all the                                                                                
16:00-22:00 (weekdays)          for perhaps a special                     people who live in 
and from 1pm until late            occasion or a present                     Manchester                       
hours (weekend)
                                                    – Targets people on weekends;
                                                       when most of the people are
                                                       off, and they would go out 
                                                       for drinks

                                                    – GEO-targeted; focused on         – Potential wastage
                                                       the city centre where the              targeting of people who
                                                       right customers are                        cannot drink alcohol – 
                                                                                                                   5% Muslim, 7% over 75
                                                    – Paid social opportunity;                 years old and 3.5% 
                                                       ideally for creating of                     unemployment who 
                                                       awareness                                        most likely cannot afford it
                                                                             

3. People searching                 Behaviourally targeted;               – Might be too specific
‘Best Gin Manchester                people who make the 
City Centre’                                  correct and unique searches

                                                        Psychographically targeted;
                                                       understands completely
                                                       consumer need

                                                   – GEO-targeted; focuses to
                                                      areas with the right attraction
                                                      of consumers

                                                   – Paid ad opportunity; focus on
                                                      social media as well as Google

JUSTIFICATIONS

> Multi segmented search – it was too general, so target audience is more specific 
> #ginlover is too general, will get lost in the old posts
> Manchester is too general, needs something more specific and focus on consumers’ needs and wants
> Take advantage of social media and Internet; create brand awareness
RISKS

> Not everyone is using the Internet or social media
> From ages 18-24’s only 55% of the UK drink gin 



Evaluating digital communications objectives for the acquisition, conversion and subsequent retention of the target audience

ACQUISITION                                                    PROS                                                  CONS

1. Achieve a position in the             – Top results make you            – Currently don’t rank
top 10 listings on
Google search      visible and get you                   on the first page
results 
(currently no visibility)          more traffic 
for ‘Best Gin Manchester’ by          – Top 10 results get you 
April 2020                                              from 36.4% average of
                                                                 CTR to 2.2% depends
                                                                 on the position

2. Grow Instagram following           – 80% of users follow at          – Competition exists
up to 5K within people who               at least one business           
search ‘Gin in Manchester’              – 72% of users purchased 
(CHOSEN)                                              a product 
                                                              – Grow brand awareness

3. Increase CTR visits in Google    – Perform better than             – More competition
(currently 0) by April 2020                competitors                           – Don’t know the reasons
                                                                   – Use of keywords will               that someone didn’t 
                                                                attract more people                click on your website

JUSTIFICATIONS

> Instagram has taken the world by storm 
> Brand awareness through Instagram – easy way to introduce and sell products 
> Get ahead of competitors
RISKS

> Could take too long to achieve 
> Instagram algorithm changes

 


CONVERSION                                           PROS                                               CONS

1. Achieve 150 sales by                – Could get advantage                
April 2020                                         of Instagram                                 – Traffic on Social media
                                                          – Engage more with retailers       accounts is currently 0
                                                            (bars and restaurants)

2. Increase website traffic          – Gain a trust from people         – Google algorithm is 
by 20% by April 2020                     who uses Google search           changing based on demand,
(currently 0) through                     engine                                            paid adverts and clicks
Google search engine

3. Increase engagement of         – Get advantage of brand          – GEO-targeted; too general
people for gin in Manchester        awareness on social media
                                                          – Increasing website traffic
                                                          – General promotions 

JUSTIFICATIONS 

> Instagram is getting more popular day by day so 
> More sales can be achieved with the engagement of retailers – bars and restaurants


RISKS
> Need more engagement 




RETENTION                                               PROS                                                  CONS

1. Monthly offers and                   – It retains the customer base        – Competition exists
discounts                                          for longer period                             – Limited variation of offers
                                                         – Attract new customers
                                                             – Free advertise

2. Achieve 100 reviews on        90% of consumers read                Bad reviews 
the website                                     online reviews                                   
                                                       –  Importance of social media

3. Increase social media          – Consumers are more likely           – Social media algorithm
engagement by 10& by              to buy a product from a                   changes
April 2020                                     social media page

JUSTIFICATIONS
> The majority of consumer read online reviews before purchasing a product or service
> Every business needs a social presence 
> Social media platforms increase brand awareness 


RISKS
> Bad reviews can be overcome


#DSMMCM1920 #ManchesterGin

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